Federal Compliance

CHSA and CHSA Development

Community Housing Services Agency, Inc. (CHSA) is a nonprofit 501(c)3 organization and a community development corporation (CDC) that finances and advocates for affordable housing that promotes racial equity and healthy communities where families thrive. CHSA has applied to the United States Department of Treasury to be certified as a Community Development Financial Institution (CDFI). CHSA has received financial assistance from the Department of Treasury to assist in operating its programs.

CHSA’s subsidiary, CHSA Development, Inc. (CHSA Dev), is a nonprofit, 501(c)3 organization, a community housing development organization (CHDO), a community based development organization (CBDO), and a community development corporation (CDC), that develops retains affordable housing for sale or rent. As such, CHSA and CHSA Dev complies with the following federal statutes:

Our Commitment to Nondiscrimination

Title VI of the Civil Rights Act of 1964, prohibiting discrimination based on race, color, and national origin.
Age Discrimination Act of 1975, prohibiting discrimination based on age.
Title IX of the Education Amendments Act of 1972, prohibiting discrimination based on sex in educational programs.
Section 504 of the Rehabilitation Act of 1973 prohibiting discrimination based on disability.
The Fair Housing Act, prohibiting discrimination based on race, color, national origin, religion, sex, familial status, and disability

Nondiscrimination Notes

In accordance with federal law and U.S. Department of the Treasury policy, CHSA and CHSA Dev are prohibited from discriminating based on race, color, national origin, sex, age, or disability. If you believe that CHSA, CHSA Dev, or any of its employees have discriminated against you, you are entitled to submit a complaint. See below for the contact information of the U.S. Department of the Treasury, Office of Civil Rights and Equal Employment Opportunity.

Notice to Limited English Proficient (LEP) Persons

CHSA and CHSA Dev have taken reasonable steps to ensure that individuals with limited English proficiency have meaningful access to program information and services.

Accessibility for Persons with Disabilities

CHSA and CHSA Dev offer an equal opportunity to benefit from its Treasury-funded and other federally funded programs and services. This includes offering reasonable modifications as necessary and ensuring that communication with people with disabilities is as effective as communication with others.

Reasonable Modifications for Individuals with Disabilities

CHSA and CHSA Dev make reasonable modifications to policies, practices, or procedures when necessary to avoid discrimination on the basis of disability, without imposing undue administrative or financial burdens.

Effective Communication

CHSA and CHSA Dev ensure that communications with people with disabilities are equally effective as communications with others. CHSA and CHSA Dev provide auxiliary aids and services if necessary for effective communication.

Program Access

CHSA and CHSA Dev operate each service, program, or activity so that it is readily accessible to and usable by individuals with disabilities.

To comply with Federal Regulations to provide language services, CHSA and CHSA Dev have incorporated the following:

Provision of Language Services: CHSA and CHSA Dev offers a range of written translation and oral interpretation services to ensure meaningful communications with Limited English Proficient (LEP) individuals. This includes access to Jeenie (https://jeenie.com/), periodic staff training on the LEP policy, how to access language services, effective working with in-person and telephone interpreters, and cultural and community relations sensitivity. Regular monitoring of our language plan implementation ensures meaningful access to our programs or activities by LEP individuals. CHSA and CHSA Dev are committed to effective communication with Limited English Proficient (LEP) individuals and proudly partners with Jeenie, a mobile language service provider. Jeenie provides instant access to live, human interpreters for on-demand translation and interpretation services in various languages. Our staff are trained in utilizing the Jeenie platform to ensure effective and culturally sensitive interactions with LEP individuals. By incorporating Jeenie into our language assistance strategy, CHSA and CHSA Dev enhances the accessibility and responsiveness of our programs to meet the diverse linguistic needs of our community.

Awareness of Free Language Assistance Services: CHSA and CHSA Dev ensure that LEP individuals are aware of the availability of language assistance services at no charge. This includes posting signs in regularly encountered languages at waiting areas and entry points, translating application and instructional forms, and including statements about free language assistance services in publications for public distribution.

Language Assistance Plan (LAP): CHSA and CHSA Dev have developed a Language Assistance Plan (LAP) to address the identified needs of the LEP populations we serve. Our LAP includes policies and procedures for assessing the language needs of LEP individuals, ensuring effective participation in our assisted programs or activities.

Contact Information for Filing Discrimination Complaints

U.S. Department of the Treasury:

Complaints may be submitted to the U.S. Department of the Treasury, Office of Civil Rights and Equal Employment Opportunity.

Address: 1500 Pennsylvania Ave. N.W., Washington D.C. 20220
Phone: (202) 622-1160
Fax: (202) 622-0367
Email: [email protected]
For additional information and technical assistance, contact the same office at [email protected]
Deaf and hard of hearing callers can use the Federal Communications Commission (FCC) Telecommunications Relay Service program by dialing 711 to call the OCRE phone number.

U.S. Equal Employment Opportunity Commission (EEOC):

For employment discrimination complaints. The EEOC is responsible for enforcing federal laws that make it illegal to discriminate against a job applicant or an employee because of the person’s race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information.

General information about the laws EEOC enforces and filing a charge: 1-800-669-4000, 1-800-669-6820 (TTY for Deaf/Hard of Hearing callers only), 1-844-234-5122 (ASL Video Phone for Deaf/Hard of Hearing callers only), or [email protected].

U.S. Department of Justice (DOJ):

For complaints alleging discrimination in a housing program, the Department of the Treasury coordinates its response and investigation with the DOJ, particularly when the complaints involve issues of civil rights.

U.S. Department of Housing and Urban Development (HUD):

This department is involved alongside the DOJ for complaints related to housing discrimination. https://www.hud.gov